Customer Service

Customer promise

At Specsavers, we aim to bring you the highest standards of service and expertise. All our stores are locally owned by professional optometrists whose priority is to offer the best in eye care. That’s why you’ll find this promise in all our stores:

“We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss.”

Your statutory rights are not affected. Please ask in store for full details.

Contacting us

If you would like to contact us about the products or services provided to you in any of the Specsavers Optometrist stores, please contact the individual store directly as they hold your personal records. This will ensure that your query is dealt with as quickly as possible.

Each Specsavers Optometrist store is owned and run by one or more store directors, who are responsible for the day-to-day running of the store and for the professional service provided. They will contact you directly when the store has received your feedback. Click here to find your nearest store.

Alternatively you can get in touch with us through our contact us form below, including the store location and as much information as possible. This will enable us to respond with the minimum of delay. 
 

Customer feedback

Your feedback is very important to us - if you leave your email address during your store visit, we will send you a short questionnaire about your experiences. We would appreciate hearing about your visit so we can ensure you have complete customer satisfaction and improve our service in the future.

Specsavers PR contact

If you need to contact our PR department, the address is:
520 Graham Street,
Port Melbourne VIC 3207