Customer guarantees

Customer Guarantees IMAGE

2 year quality guarantee**

All of our frames^ and lenses are manufactured in accordance with exacting international standards and we believe them to be of the highest quality. If within 2 years of purchase, your glasses have any defects relating to material or production faults we will repair or replace them for you, free of charge.

100% satisfaction guarantee
We want you to be completely happy with your purchase at Specsavers Optometrists. If you have any concerns within three months of the date of your purchase we will put it right. No worries, no fuss.

Multifocal satisfaction guarantee
Multifocal glasses give you clear vision at all distances, with no tell-tale lines. But because we understand that some people take a bit of time to get used to them, we’re giving you an additional guarantee. If you can’t get on with them, bring them back within three months of the date of your purchase and you can exchange them for either a pair of bifocals or two pairs of single vision glasses (one for reading and one for distance) and we’ll refund any price difference.

Lifelong service guarantee
At Specsavers Optometrists you can always come in to have your glasses adjusted or professionally cleaned. This service is completely free during the life of your glasses.


** Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

^Excludes Specsavers Certified Prescription Safety Eyewear. Ask staff in store for full details.