Coronavirus (COVID-19) Care Advice

Open for Care

It’s an uncertain time at the moment, but we’re here to help if you have urgent eye or hearing care needs. While our stores are closed for general business, our expert teams are still here for you.

What’s urgent eye or hearing care?

If you’re experiencing a visual or hearing problem, or a problem with your glasses, contact lenses or hearing aids that’s impacting your ability to function normally, we’re help to help. This could include:

  • Feeling distressed or anxious about your eye health or vision.
  • Having an eye infection or something in your eye.
  • Suffering pain or discomfort in your eye.
  • Seeing double or experiencing any vision loss.
  • Having floaters or flashes in your vision.
  • Requiring a renewed prescription for medicated eye drops.
  • Having already ordered hearing aids and have an upcoming fitting appointment.
  • Require new hearing aids to support positive physical or mental wellbeing outcomes in a time of crisis.
  • Being referred to see an optometrist or audiologist from another healthcare professional.
  • Being referred to see an optometrist or audiologist from another healthcare professional.
  • Requiring urgent replacement of broken or lost glasses if you require them for everyday living.
  • Being an essential worker and experiencing sight or hearing problems.
  • Being an existing hearing aid wearer and requiring urgent maintenance or care.

If you think your situation is an emergency and requires immediate attention, we recommend you go to your local hospital for care.

Accessing urgent eye or hearing care

If you need urgent help, contact your local store to talk to our team or to set up a time to come in. Some of our stores have had to change their opening hours and the services they provide, so check your store’s details for more information.

In order to ensure the health of our customers and our team members, our stores are operating by appointment only. Please make sure you contact the store before coming in.

Your urgent care appointment

Our stores we will be operating with a skeleton staff and implementing processes to protect your health and the health of our team members. As a result, both the store and your appointment will feel different to what you’re used to.

Parts of your consultation may take place in a different part of the store and your appointment may take longer than usual, so we ask for your patience and understanding as we try to operate in this unusual environment.

The team will also be continuing to practice social distancing and strict infection control procedures in store. If you have any questions or concerns, before or during your appointment, please speak to the team who are on hand to help.

Glasses and contact lens orders

If you’ve recently bought new glasses or contact lenses, your store will contact you to arrange delivery to your home or organise a time for you to come in and pick them up.

We’ve implemented a contactless pick up process to protect the health of our customers and our team members. Our team will discuss this with you when they contact you to arrange your pick up/delivery.

Buying new glasses or contact lenses

You can purchase new glasses or contact lenses online, if you have a current, valid prescription. If you don’t have your prescription, you can contact your local store or email To comply with privacy laws, please provide your full name, date of birth and address.

If your glasses prescription is complex or includes multifocal or bifocal lenses, you unfortunately won’t be able to purchase them online. Please contact your store if you urgently need new or replacement glasses with these types of lenses.

Find a store

Not finding what you are looking for? See our full list of stores