NSW Customers

Our stores in Sydney, Wollongong, the Central Coast and the Blue Mountains are fully open and here for all your eye and hearing care needs. We just ask that you wear a mask when visiting our stores as per the current restrictions.

Our stores have COVID Safe plans in place with enhanced cleaning and hygiene protocols, our team members will be wearing face masks in-line with guidelines, and our optometrists and audiology professionals continue to follow health department guidance in relation to wearing personal protective equipment (PPE).

If you live in any of the impacted areas and are currently feeling unwell, have recently been unwell, had any contact with a confirmed case of COVID-19 or are currently awaiting results from a recent COVID-19 test, we ask for your understanding in booking an appointment or visiting a store at a later date when you are cleared of potential COVID-19 transmission. 

Keeping you safe in-store

We’re doing everything we can to keep customers and team members safe in-store with enhanced COVID‑19 protocols in place. Our stores are following all government health and safety advice to do our bit in helping to reduce the risk and stop the spread of COVID‑19.

This includes restricting the number of people who can be in-store at any one time. We have a team member to greet patients at the front door and they are responsible for controlling the number of people in-store to ensure we don’t exceed the allowed capacity. They will also provide patients and customers with hand sanitiser.

In states where face masks are mandatory our teams are wearing face masks, and our optometrists and audiology professionals continue to follow health department guidance in relation to wearing personal protective equipment (PPE).

In states where we are required to capture customer’s details for contact tracing purposes, we are following the relevant government guidelines.

We have a cleaning roster and stores are following enhanced cleaning and hygiene protocols including disinfecting test rooms and equipment after each patient, cleaning the retail area throughout the day, including frames and hearing aids, and we have hygiene screens in place both at our reception desk and our dispensing desks.

When your glasses or contact lenses are ready to collect, we now have an express collection or home delivery option if you are not able to come in store or would like to limit the time you spend in store. Just speak to one of our team members about your options and they’ll be more than happy to assist.

If you have any concerns before visiting one of our stores, or when in-store, please feel free to speak to a member of the team.

Social distancing in-store

To protect our customers and team members, our stores will be practicing social distancing and we will be limiting the number of people that can be in our stores at one time.

You will find a poster at the front of the store detailing how many people can be in the store at one time. One of our team members will be at the front of the store to assist customers.

What we're doing to keep you safe in store

Thoroughly cleaning frames

Disinfecting test rooms and equipment after each patient we see

Following government guidelines and using protective equipment when required

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