Open with you in mind

Store Trading

All our stores are open for essential eye and hearing care.

If you are currently feeling unwell, have recently been unwell, had any contact with a confirmed case of COVID-19 or are currently awaiting results from a recent COVID-19 test, we ask for your understanding in booking an appointment at a later date when you are cleared of potential COVID-19 transmission.

Keeping you safe in-store

We’re doing everything we can to keep customers and team members safe in-store with enhanced COVID19 protocols in place. Our stores are following all government health and safety advice to do our bit in helping to reduce the risk and stop the spread of COVID19.

In states that have capacity limits, we will restrict the number of people who can be in-store at any one time to ensure we are following the capacity rules. You will find a poster at the front of the store detailing how many people can be in the store at one time.

In states where face masks are mandatory our teams are wearing face masks, and our optometrists and audiology professionals continue to follow health department guidance in relation to wearing personal protective equipment (PPE). We also ask that you follow government guidelines and wear a face mask when visiting one of our stores.

In states where we are required to capture customer’s details for contact tracing purposes, we are following the relevant government guidelines and ask you scan the QR code or fill in our workplace register when you arrive in-store.

We have a cleaning roster and stores are following enhanced cleaning and hygiene protocols including disinfecting test rooms and equipment after each patient, cleaning the retail area throughout the day, including frames and hearing aids, and we have hygiene screens in place both at our reception desk and our dispensing desks.

When your glasses or contact lenses are ready to collect, we now have an express collection or home delivery option if you are not able to come in store or would like to limit the time you spend in store. Just speak to one of our team members about your options and they’ll be more than happy to assist.

If you have any concerns before visiting one of our stores, or when in-store, please feel free to speak to a member of the team.

Delivery delays

We are working hard to get your order to you as quickly as possible, however Australia Post have advised current delays in shipping times due to a significantly busier than normal delivery network. The delay relates to an increase in demand for shipping across most retailers and as a result your order may take longer than normal to arrive. We appreciate your understanding and apologise in advance for any inconvenience this may cause.