Help and frequently asked questions

How do I return goods?


To return goods, please contact our customer services team at to report the problem and they will advise you accordingly. We will cover the cost of return postage. Please refer to our Terms & Conditions of Purchase for full details.


Was this answer helpful?

Ready to make the switch to contact lenses?

Buy your contact lenses online

Search for more answers:

More help in store

If you need more help, you can contact us by searching for your nearest store below. Just type in your postcode, city or town.