KeepSight to enhance frequency of care for patients with diabetes

As a founding optometry partner of the KeepSight program, Specsavers is beginning to see several emerging trends in rates of appointment adherence for our patients.  

Within our Specsavers practices, KeepSight reminders run alongside our own recall system for patients with diabetes. Those registered to KeepSight receive communications from both Specsavers and KeepSight, and those who aren’t registered receive only Specsavers recall messages. While our optometrists register around 90% of patients with diabetes to the program, there is a small cohort of patients who do not consent to being registered with KeepSight. This gives us a unique opportunity to compare patient behaviour and understand the impact of KeepSight on ensuring patients with diabetes are accessing eyecare regularly. 

Our data shows that patients registered on the KeepSight program are returning for eye care within the recommended timeframes at a rate that is 20% higher than patients with diabetes not registered on the program. It appears KeepSight participation strengthens adherence to recall messages, which is encouraging patients back to see their initial optometrist within their suggested recall period, and more frequently than they otherwise would have. 

Access the KeepSight report for more information on the success of the initiative.