Contact lenses queries & questions

We want to make sure your eyes stay happy and healthy wearing contact lenses. If you’ve got a question about your lenses, like how to put them in, take them out, or clean them – have a look through our tips and advice.

How to deal with uncomfortable lenses

We’re confident that you’ll be comfy wearing your lenses, but sometimes you might experience irritation, or have the feeling that there’s something in your eye. If you have any discomfort, there are a few things you can do.

Dealing with uncomfortable lenses

  1. If your lens doesn’t feel quite right, wash and dry your hands place your finger on the lens and slide it across to the white of your eye and back again to get rid of air bubbles or debris under the lens.
  2. If your lenses still feel uncomfortable or gritty, take them out, check for any damage to the lens, if there is throw the lens and get a fresh one, if they look ok give them a rinse with your solution and try again (never use tap water to rinse and never lick your lenses).
  3. If you wear daily disposable lenses, just throw them away and start again with a fresh lens.
  4. Eye drops can also help make them feel more comfortable.
  5. If you've done all of the above and your lenses still dont feel right leave your lenses out for the day. Monitor how your eyes feel through the day, they will usually feel better and you can get back to your lenses but if they dont improve or the feeling gets worse contact your optometrist for advise.

Using contact lenses FAQs

Your optometrist will provide you with a timetable for gradually increasing the length of time you can wear your lenses, starting with a few hours each day. It can take up to a fortnight to reach maximum wear time with gas permeable lenses, but it’s usually much quicker for soft lenses.

Good hygiene and lens care are essential for keeping your lenses and eyes in good condition; always follow the care regime prescribed by your optometrist and make sure to attend regular aftercare visits.

Make sure that the lens is still in your eye. If your eye is irritated it may feel like a lens is still present, but it may have already fallen out.

If the lens is still at the centre of your eye, with clean hands, try sliding it down towards the bottom of your eye and gently but firmly pinch it from the edges inwards. If the lens seems stuck, then place a few drops of sterile saline solution, lubricating eye drops (specifically formulated for contact lenses) or All-in-One contact lens solution into your eye before trying to remove again.

Sometimes lenses can become stuck under your top eyelid. Looking straight ahead in the mirror, tilt your head back slightly and elevate your top lid as far as possible to determine if the lens is there try sliding it down then pinching it out.

If you are still struggling see your optometrist as soon as possible.

Good hygiene is essential for keeping your eyes healthy and your contact lenses in good condition.

If you drop a lens, you’ll need to rinse it thoroughly with saline at the very least, though ideally you should clean it and disinfect it again before insertion.

Some disinfection solutions will complete the process in just a couple of hours - please check your solution instructions first.

Do not wear a lens that is damaged. This could cause irritation and harm to your eye. Dispose of it and wear a new one.

A lens cannot be damaged whilst being worn, but if found to be torn or split, this almost always occurs when handling.

If you require a replacement, please contact your Specsavers store.

If you fall asleep with your lenses in, you might find that they’ve become stuck to the surface of your eye - especially if you’re dehydrated, e.g. after drinking alcohol.

Never attempt to remove your lenses if they do not come off easily. Instead, you should blink and apply lens comfort drops until your eye surface becomes moist. The lenses will then become mobile again and easier to remove.

It’s a good idea to leave your lenses out the following day to give your eyes a chance to recover.

If you have any persistent discomfort or redness see your optometrist as soon as possible.

If your lifestyle or work requires you to wear your lenses for long hours or even to sleep in them, then there’s a lens type that is designed to be worn in this way - the continuous wear lens. Your optometrist will be able to tell you if they’re suitable for your eyes or not.

Your optometrist will advise the best cleaning products to use.

Contact lenses should be cleaned every time you wear them and full care instructions will be provided when you are fitted with your contact lenses.

Lenses should NEVER be cleaned with tap water.

You might find your lenses feel uncomfortable if your hay fever is active. We recommend discontinuing wear until your symptoms subside, or using lens comfort drops for temporary relief.

Alternatively, your GP or medical practitioner may be able to prescribe you with drugs which, taken each year before hay fever season, might prevent allergic reactions.

If you take over-the-counter hay fever remedies, there’s no reason why you can’t continue to wear lenses providing there’s not too much itching or watering of the eyes. However, you shouldn’t wear your lenses if you use topical drugs that you put into your eyes.

If you have a contact lens allergy you should stop or reduce your lens wear until the problem clears up. Make sure that you are following the proper care procedure for your lenses. If the problem doesn’t resolve within a couple of days or if your symptoms worsen, visit your optometrist.

They may suggest that you change your contact lens type or solution or reduce the length of time that you wear them. Occasionally you might have to avoid wearing contact lenses for a period of time.

There are three main causes of conjunctivitis - viral, bacterial and allergic - so without knowing what type you’ve had it’s hard to determine whether or not you need a new pair of contact lenses.

If you wear daily, two weekly or monthly reusable contact lenses its best to start with fresh lenses and storage case (for reusable), wait for a couple of days after the symptoms have cleared up to make sure you're fully recovered. If you use yearly replacement or gas permeable make sure you clean and disinfect the lenses and use a fresh storage case. If the symptoms come back visit your optometrist for more advice.

Yes. In fact many people find it easier to apply their make-up once they start wearing contact lenses because they can see what they’re doing!

For hygiene reasons, it’s better to insert your lenses before putting make-up on, and take them out before removing make-up.

You might want to avoid powdery and metallic shadows and mascara with fibres in case the particles get into your lenses. Several brands offer formulas developed for contact lens wearers and those with sensitive eyes.

More help & FAQs

Eyes don’t feel quite right?

If you’re concerned about any symptoms you experience, you’ll find information and advice about common eye conditions on our Eye Health section. But if you’re ever really worried, come and see us in store.

Book an appointment