Customer guarantees

Our customer guarantees

2 year quality guarantee*

All of our frames^ and lenses are manufactured in accordance with exacting international standards and we believe them to be of the highest quality. If within 2 years of purchase, your glasses have any defects relating to material or production faults we will repair or replace them for you, free of charge.

100% satisfaction guarantee

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of your purchase we will put it right. No worries, no fuss.

Multifocal satisfaction guarantee

Multifocal glasses give you clear vision at all distances, with no tell-tale lines. But because we understand that some people take a bit of time to get used to them, we’re giving you an additional guarantee. If you can’t get on with them, bring them back within three months of the date of your purchase and you can exchange them for either a pair of bifocals or two pairs of single vision glasses (one for reading and one for distance) and we’ll refund any price difference.

Lifelong service guarantee

At Specsavers you can always come in to have your glasses adjusted or professionally cleaned. This service is completely free during the life of your glasses. If you’ve purchased hearing aids from us, we’ll clean and adjust them at no cost to you for the first 12 months. For government funded customers, Hearing Services Program (HSP) will cover this service for the lifetime of your hearing aids.

4 year hearing aid warranty

If within four years of collecting your hearing aids and/or accessories you have any defects relating to design, materials, workmanship or component failure, we will repair or replace then for you, free of charge. Damage caused by improper handling, wax, moisture damage or repairs by unauthorised or unqualified third parties is not covered under this warranty.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: (i) to cancel your service contract with us; and (ii) to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service

* Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

^ Excludes Specsavers Certified Prescription Safety Eyewear. Ask staff in store for full details.