90-day satisfaction period
We want you to be completely happy with your purchase at Specsavers. If you have any concerns within the first 90 days of the date of your purchase we will put it right. This is in addition to your rights under the Australian Consumer Law.
Every purchase comes with free aftercare for 12 months which includes maintenance checks and adjustments made whenever you need, free batteries for 12 months, a four-year warranty and a 90-day satisfaction period.
Batteries for 12 months
Customers will be provided with enough batteries to reasonably operate their hearing aids for a one year period.
1 The Australian Government Hearing Services Program provides support and access to hearing services to eligible Australian citizens or permanent residents. For information on the program and to check if you are eligible go to hearingservices.gov.au. Conditions apply to clients under the Australian Government Hearing Services Program.
Price per pair
For all customers who are not eligible for the Australian Government Hearing Services Program
If within four years of collecting your hearing aids and/or accessories you have any defects relating to design, materials, workmanship or component failure, we will repair or replace them for you, free of charge. Damage caused by improper handling, wax, moisture damage or repairs by unauthorised or unqualified third parties is not covered under this warranty.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: (i) to cancel your service contract with us; and (ii) to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.