Help and frequently asked questions

What are your delivery options?

Answer: 


Orders and deliveries for both Standard and Express services are processed Monday to Friday excluding public holidays.

Orders for stock products placed before 2.30pm AEST will be dispatched on the same day. Orders after 2.30pm AEST will be dispatched next business day.

Orders consisting of more complex prescriptions, such as those for multifocal lenses or toric lenses are normally dispatched within 7 business days.

STANDARD DELIVERY

Orders delivered via the standard delivery service will normally be delivered within the following time frames:

Major metropolitan areas*: within 5 business days from dispatch date
Regional/country areas: 7-10 business days from dispatch date


* Sydney, Melbourne, Brisbane and Perth.

Please note that Standard delivery orders placed between Friday 14th December 2018 and Sunday 6th January 2019 may be subject to extended delivery lead-times as a result of the Christmas and New Year public holiday period.

EXPRESS DELIVERY

An Express delivery service is available for qualifying orders (the service is not available for non-stocked items/orders consisting of more complex prescriptions including multifocal lenses or toric lenses).

Express deliveries to Australian addresses are subject to a per-order delivery charge of $12.

Orders delivered via the Express delivery service will normally be delivered within the following time frames:

Major metropolitan areas: 1-2 business days from dispatch date
Regional/country areas: 2-5 business days from dispatch date

As a general rule:

Orders placed by 2.30pm AEDT will be delivered the following business day into the major metropolitan areas of Brisbane, Sydney, Melbourne and the day after into Darwin, Adelaide, Hobart and Launceston.

For deliveries to Western Australia, orders placed by 10.30am Perth time (1.30pm AEDT) will be delivered the following business day into the Perth area.

Please note that Easypay orders do not qualify for the express delivery service.
 

SEASONAL HOLIDAY PERIODS

Stated delivery timeframes for both the standard and express delivery services are likely to be extended during seasonal holiday periods such as Christmas, Easter and Chinese New Year.
 

P.O. BOX ADDRESSES

Unfortunately, we are not able to deliver to Post Office (P.O.) box addresses via the standard (mail) or express (courier) service.

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