What is your replacement policy for faulty lenses?
In the unlikely event that your lenses are faulty or not as you ordered, we will replace them, free of charge, or issue a full refund. Replacement will be limited to the same quantity and specification as the original order. Please contact us by email at [customer services email address]. Please refer to our Refund Policy for full details.
How do I cancel an order?
The order is placed with our fulfilment centre immediately after payment is confirmed. On this basis, it is not possible to cancel an order via the website. If you do subsequently decide you do want to cancel, please contact our customer services team at mail [customer service email address] quoting your order number. For full details, please refer to our Terms & Conditions of Purchase.
What happens if goods are damaged?
If the goods arrive damaged, contact us by email at[customer service email address] and explain the problem. We'll issue you with a returns reference and advise you where to return the goods, and we will cover the cost of return postage. When we receive the damaged goods, we'll credit you in full for all returned products. Please refer to our Refund Policy for full details.
How do I return goods?
To return goods, please contact our customer services team at [customer service email address] to report the problem and they will advise you accordingly. We will cover the cost of return postage. Please refer to our Refund Policy for full details.