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Readers Digest Quality Service Awards
Specsavers wins gold across optical and audiology.
We’re excited to share that Specsavers has won the Gold Award for Hearing Services in Australia and taken out the Gold for Optometrists in both Australia and New Zealand.
This is the first time Audiology has won the award, after receiving silver last year.
What are the quality service awards?
The prestigious award recognises companies that truly understand and value consumer needs. Reader’s Digest annually commissions independent market research agency Catalyst Consultancy & Research to survey a representative sample of 1200 Australians. The data collected is those of companies who over the past 12 months provided the highest level of customer service across 38 categories, rating each organisation across the 5 key pillars of customer service:
Personalisation, Understanding, Simplicity, Satisfaction and Consistency.
We’re also a trusted brand!
In case you missed it, last year Specsavers was recognised in the Reader’s Digest Annual Trusted Brands Awards, named as Most Trusted Optometrist for the fourth year running while Specsavers Audiology was Highly Commended.
Meet Mary
Starting your journey to better hearing can be daunting, overwhelming, and confusing. Meet Mary.
Mary started to notice her hearing gradually getting worse and was starting to affect her life at work and at home. She was missing out on the most important parts of conversations and was beginning to feel isolated. It wasn’t until her family encouraged her to go and get her hearing checked that she acted.
After doing some research, and finding her local Specsavers Audiology Professional, Kieran Cullinan, Mary went through diagnostic testing and Kieren guided her through the various options to suit her hearing goals, lifestyle and budget.
The change in Mary’s life has been extraordinary. “I love being able to hear again”. If you’re struggling to hear well in certain situations and not sure where to start, book a free Hearing Check with a Specsavers Audiology Professional to take the first steps to better hearing.
Our team of audiology professionals are here to support you throughout your journey to better hearing.
Buyers guide
You’ll find our complete guide to hearing, our audiology services and products here.
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Products and prices
Discover and compare our range of hearing aids from Advance, Signia and Phonak.
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Government hearing services program
Find out if you're eligible for financial support.
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