Your privacy is important to us. You have trusted us to take care of your eyes and/or your hearing needs and you can also trust us with your personal details.
What type of personal information does Specsavers collect?
In order to provide the best possible customer experience, Specsavers may ask you to provide personal information. We may collect the following information about you:
For certain services, Specsavers is required to collect specific information as part of our legal and regulatory obligations, including without limitation, under the Health Practitioner Regulation National Law as enacted in each state and territory of Australia and the Hearing Services Rules of Conduct 2012. If you refuse to provide us with this information, we may not be able to provide health services to you.
Some personal information we collect is sensitive information. Sensitive information includes health information including things like medical history, prescriptions, retinal images and health conditions. We collect Sensitive Information in order to provide health services to you. Sensitive information will be used and disclosed only for the purpose for which it was provided, or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (for example, where required by law or necessary for the protection of a person/persons).
How does Specsavers collect personal information?
Specsavers will collect personal information directly from you unless it is not reasonably practicable to do so. We may collect personal information from you in various ways, including:
Your personal information may also be collected on occasions through third parties including:
We will seek your consent before collecting information from a third party unless authorised or required to collect the information by law.
Information collected from visitors to our website
When you use our website, Specsavers may collect information about our website users collectively, which may include data about your location (i.e. city and country through your device’s IP address), internet browser type, language, operating system, service provider, screen resolution and whether you are visiting for the first time or revisiting our website. This data is anonymously collected and only used in aggregate, and as such no identifying information is collected. Specsavers uses this information to help improve our website and its usability and to help us determine what is most beneficial to our users so that we can provide you with the best possible experience.
How and why does Specsavers use your personal information?
In order to provide you with the best possible customer experience, Specsavers may use the personal information collected from you for the following reasons:
We may disclose an anonymised version of your contact details, gender and date of birth (we use a process called hashing to protect your details) to third party social media providers (such as Facebook and Google) to enable us to display marketing to you via such platforms, to allow us to monitor how effective our advertisements are and to help us target our advertisements more effectively.
"Hashing" is similar to encryption and means that we scramble the plain text of your personally identifiable information to create a unique and irreversible message. This means that third parties including contractors engaged by us and social media providers do not receive a plain text version of your contact details or any other personal information.
Where we do this, we require social media providers only to use your information for the purposes of enabling us to display marketing to you through their site and to monitor how effective our adverts are and ensure that our adverts are targeted at the correct people or types of people - not for any of their own purposes. You can update your social media privacy preferences within each of your personal social media accounts.
Where possible, Specsavers will give you the option of not identifying yourself or of using a pseudonym. Specsavers may not always be able to interact with you in this manner, especially where it is impractical or required by law to identify you before providing certain information (including to provide health services to you).
How and with who might Specsavers disclose personal information?
Sometimes, third parties with which we may share personal information for the above purposes may be located in the British Isles, Republic of Ireland, Guernsey, Norway, Northern Europe, Canada the United States and/or India. If you are accessing our website from a country outside of Australia or New Zealand your information may be transferred outside of Australia or New Zealand to that country. If we transfer your information outside of Australia or New Zealand in this way, we will take reasonable steps to ensure that your privacy continues to be protected in a manner which is consistent with the laws of Australia and New Zealand.
Management and security of personal information
All personal information collected by Specsavers is handled with utmost care. We take reasonable precautions to protect the security and integrity of your personal information. We regularly evaluate the risk of misuse, interference, loss, unauthorised access to, modification of, disclosure of or disposal of that information. Accordingly, we take measures to minimise these risks to safeguard your personal information.
These measures include:
Although we take reasonable steps to maintain the security of our internet connections and safeguard your personal information, for reasons outside of our control, information transmitted to us over the internet may not be absolutely secure and we cannot guarantee that your information will be protected against unauthorised access, misuse or disclosure.
We do not accept any liability for disclosure of data due to errors in transmission, or improper actions or misuse of personal information by third parties to the maximum extent permitted by law.
Specsavers accepts no responsibility or liability for third parties such as payment card processors, advertisers or other entities who utilise banner ads and links from our website. If you click through a banner advertisement or link and submit your information to an advertiser or other third party, you will be subject to the privacy policies of that third party.
We retain your personal information in line with relevant legislation.
Specsavers has procedures in place to ensure that any document or record containing your personal or health information is disposed of in a manner that preserves your privacy.
Accessing and updating your personal information
You have a right to request access to and correction of personal information held about you.
Specsavers endeavours to ensure that the personal information it holds about individuals is accurate, complete up-to-date and not misleading. Please contact your local Specsavers store or our Privacy Officer via the below details if the information we hold about you is incomplete or inaccurate, or you would like to request access.
To the extent permitted by law Specsavers may charge a reasonable administrative fee associated with providing a copy of your personal information to you.
How to contact the Privacy Officer
Att: Privacy Officer
520 Graham Street
Port Melbourne, Victoria 3207
How to make a Complaint
If you feel we have failed to deal with your complaint in a satisfactory way you can make a complaint about the handling by Specsavers of your personal information to the Office of the Australian Information Commissioner (Australia) or the Office of the Privacy Commissioner (New Zealand).
For more information about privacy in general please contact the following:
In Australia Office of the Australian Information Commissioner (OAIC)www.oaic.gov.au
In New Zealand Office of the Privacy Commissionerwww.privacy.org.nz
Last updated 31 March 2023. Version 4.1.
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