Help and frequently asked questions

How do I insert my Receiver-In-Canal or Behind-The-Ear with domes hearing aids?

Answer: 

Follow our step by step video guide on how to insert your Receiver-In-Canal or Behind-The-Ear with domes hearing aids. If you are still having trouble, please visit one of our audiology professionals.

  1. First check that you have the correct hearing aid for your ear - red for right and blue for left
  2. Hold the hearing aid where the main body connects to the receiver and take the hearing aid up to your ear ensuring you don’t rotate your hand backwards
  3. Slide the body of the hearing aid behind your ear and push the dome into your ear canal as far as it will comfortably go
  4. If you hear a whistling sound the hearing aid may not be inserted correctly, try inserting it again.

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