Help and frequently asked questions

What happens if my payment is declined?


You will receive an email notifying you that your easypay order cannot be processed as there is an issue with your payment method, for example your card may have expired or you are over your limit. You will need to update your nominated easypay payment method to another card you may have registered in your online Wallet, or create a new one. Your online Wallet is located in the My Account section of the website. We will attempt to take payment for 3 days.

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